Complaints
Complaint Registration & Escalation Matrix
We are committed to resolving customer complaints fairly, transparently, and within the prescribed timelines. Please use the channels below for complaint registration and escalation.
Need quick help?
Customer Facing Channels
8448096120 0120-2401443 customercare@ccblonline.comUse customer care first for all complaints and service requests.
1. Customer Facing Channels
Register your complaint through Customer Care by phone or email.
Email: customercare@ccblonline.com
Customer Care Helpline: 8448096120
Landline: 0120-2401443
2. Head Office
If needed, contact the Head Office during banking support hours.
Working Days: Monday-Friday: 9:30 AM to 6:00 PM
Saturday: 9:30 AM to 4:30 PM
Officer: Ms. Shalini Malik, Manager
Phone: 0120-2401443
Office: Head Office Support Desk
3. Principal Nodal Officer
If your complaint remains unresolved, you may escalate it to the Principal Nodal Officer.
Name: Mr. Prem Mishra
Designation: CEO
Email: ho@ccblonline.com
Lodge Your Complaint
Please share complete details so that we can review and resolve your grievance quickly.
Complaint Contact Details
Head Office Address
C-25, 5th Floor, Tower-II, Stellar IT Park, Sector-62, Noida-201301 (U.P)Important Note
Please mention your account number, branch name, mobile number, and earlier complaint reference while escalating your grievance.
If your complaint is not resolved through the bank's grievance mechanism, you may register online with the RBI Ombudsman.
4. RBI Ombudsman
If you are not satisfied with the bank's final response, you may register your complaint online through the RBI Ombudsman portal.
Keep your complaint number and earlier communication ready before registering on the RBI portal.